Shopping Guideのコピー

About Payment

You can choose from credit card, debit card, or PayPal.

Credit Card Payment,Debit Cards
Amex, MasterCard, and VISA are accepted. Only single payment is available.

[Notes]
* Please note the following when using a debit card. If you are using a debit card, please be sure to check the "Important Notes for Using Debit Cards."
・Payment is made online at the time of order.
・No credit card receipt is issued by our system.
・Please check the statement sent by your card company.
The minimum purchase amount for credit card payment is 0.3 pounds.
The total payment amount is: total product price + shipping fee.
VAT and customs duties will be charged by the shipping carrier such as FedEx.

PayPal
On the cart screen, simply click the “PayPal” button, log in with your registered email address and password, and select your shipping address and credit card information to shop.

About Receipts

For registered members
After payment is completed, you can issue a receipt yourself from the member-only My Account page.

For non-registered members
Please indicate your request for a receipt in the remarks column when ordering, or contact us by email.

About Shipment

Orders will be shipped within 2–3 days after your order is placed (excluding Saturdays, Sundays, public holidays, and company holidays). The shipping date will be notified by email after your order is received.

Only items in stock will be shipped within 2–3 days (excluding Saturdays, Sundays, public holidays, and company holidays). Please note that due to high demand, some items may be out of stock.
If you purchase items with different scheduled shipping dates, all items will be shipped together according to the latest shipping date. If you prefer separate shipments, please place separate orders for each item.
Due to system reasons, it may take several hours for your order to be confirmed after it is placed. Please note that the automatically sent "order confirmation email" is only a notification of receipt of your order, not a confirmation of the order.
We cannot ship on company holidays, year-end/New Year holidays, or during Obon. Please check our notifications for holiday and shipping schedule changes.

About Shipping Carriers

・FedEx

About Delivery Time

Estimated delivery time: 2–6 days after shipping (excluding Saturdays, Sundays, and public holidays)

We entrust your valuable items to our reliable shipping partners, but due to increased shipping volume, traffic conditions, or customs procedures in the destination country, delivery may be delayed beyond the estimated date.
If your order does not arrive by the estimated delivery date, please check the delivery status using your tracking number and contact the shipping carrier directly.
Please note that neither our company nor the shipping carrier can proactively notify you of delivery delays.
If you are contacted by the shipping carrier or customs regarding customs clearance, you will need to respond directly. We appreciate your understanding and cooperation in advance.

About Shipping Fees

If you purchase multiple items at the same time, only the highest single shipping fee will be charged.
If you place separate orders (carts), shipping fees will be charged for each cart. Thank you for your understanding.
If you order a dedicated cover together with a refurbished product in the same shopping cart, we will offer free shipping for the dedicated cover as a special arrangement.

About Delivery Date and Time Request

Delivery date and time cannot be specified.

About Returns and Cancellations

We do not accept returns, so please carefully consider your purchase before placing an order.
balans Synergy comes with a “90-day full refund guarantee.” For details, please check here.

We cannot accept order cancellations or returns in the following cases:
・Order cancellations due to customer’s personal reasons
・Returns because the delivered product is different from what you imagined
・Product color differs from what you saw on your computer
Please note that colors displayed on your computer may vary depending on your monitor’s performance and settings.

In Case of Incorrect or Defective Products Delivered

If you receive an incorrect or defective product, please contact us by email or phone within 3 days of delivery. We will promptly arrange for a replacement.
When we send the replacement product, we will include a prepaid return shipping label. Please use this label to return the incorrect or defective item to us.
Our staff carefully inspect and pack all products before shipping, but if there is any mistake or defect, we will respond promptly.
However, we cannot accept returns or exchanges for items that have been used, or have scratches, stains, or signs of use caused by the customer. Thank you for your understanding.

About the 90-Day Full Refund Guarantee

If you are not satisfied with the effectiveness of Balance Synergy even after using it for 90 days, we will refund the full purchase price according to our policy.
For more details, please check here.

About Newsletter Registration and Changing Your Email Address

For registered members
You can update your newsletter subscription or email address from the "Newsletter Registration / Change Email Address" section on your My Account page.

For non-registered members
We will process the change for you. Please contact us at the email address below.
If you wish to change your newsletter subscription: Please indicate whether you want to subscribe or unsubscribe, and provide your email address and name.
If you wish to change your email address: Please provide your old and new email addresses, as well as your name.
Email address:uk_support@balans-lab.com

About Resetting and Changing Your Password

If you need to reset your password (forgot your password):
You can set a new password from the "Forgot Password" section on the member-only My Account page.
Please enter your registered email address and click the send button.
An email to set a new password will be sent to the entered email address, so please follow the instructions to change your password.

If you wish to change your password:
After logging in to the member-only My Account page, you can set a new password from the "Change Password" section.
Please enter your registered email address and click the send button.
An email to set a new password will be sent to the entered email address, so please follow the instructions to change your password.

About Product Assembly

balans Synergy and Synergy Desk require assembly by the customer.
(An easy-to-follow assembly manual is included.)

Products sold as refurbished or pre-assembled items are shipped as assembled products.

Important Notice When Placing an Order

Please note that if your order falls under any of the following conditions, we will be unable to process it and your order will be canceled. Thank you for your understanding.
1) If our online shopping system "Shopify" detects a fraud risk based on its fraud analysis.
2) If there are any deficiencies in your order details.
3) If we determine that fulfilling the order may cause damage to our company, the customer, or a third party.

Product specifications and prices listed on our site are subject to change or discontinuation without prior notice.